Your Security & Privacy

At 8seats, we are committed to keeping your personal information and data secure. Below, we explain how we protect your privacy and secure your data to provide you with a safe experience.

We use phone numbers for secure identity

To create your account, 8seats uses your phone number as a secure form of identity. This helps us keep your account safe while making it easy to sign in. Your phone number is kept private and is used only to confirm your identity.

Your data belongs to you

  • Your data, your control: You and your company own the messages and data you send through 8seats. We will never access your data or content unless you ask us to provide you with customer support.

  • Personal vs. Workspace accounts:

    • Personal spaces: If you use 8seats for personal messaging, you own all your message data, including any images, videos, or documents you share.

    • Workspaces: If you’re using 8seats as part of a company workspace, your company owns and manages that workspace’s data. In this case, your company’s account holder has control over the message data and files shared within the workspace.

We keep your information safe

  • Secured storage: All your information is safely encrypted and stored using industry-leading technology, with secure backups.

  • Safe transmission: When data is sent over the internet, it’s encrypted using up-to-date security protocols so that it can’t be intercepted.

Support & additional information

We hope this provides you with a high level of confidence in the privacy and security of your experience with 8seats. Our support team is ready to help whenever you need it. We're here to help if you have any additional questions about privacy and security.

  • Email support: You can contact our support team at support@8seats.com, and we’ll respond within 24 hours.

  • Support centre: You can find answers to common questions anytime here at https://support.8seats.com.

  • 24/7 AI-assisted support: You can use the search feature on this support site to ask any question to get an AI-assisted support response.

Maintenance & updates

Planned updates: Sometimes we need to perform scheduled maintenance to keep everything secure and running well. You’ll be notified in the app before any planned updates.

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