Did the app sign you out unexpectedly?

Step-by-step guide

I got signed out of the app unexpectedly

There is a known issue affecting some users which causes the app to periodically sign out. We’re working on a solution to this and will have it resolved as quickly as possible.

What to do:

• Ensure that you have an active internet connection – follow the steps here if you need.

• If you have been signed out of the app, you will need to sign back in to your account:

  • Tap the “Sign in” button.

  • Sign in using your mobile phone number.

  • Enter the one time password you receive via SMS to access your account.

• Please also ensure that you have the latest version of the app installed.

If you need more help:

If the above steps do not work, or the issue doesn’t go away, please reach out to us at [e-mail] and our team will help you to resolve the issue.