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  1. Troubleshooting

How to check your internet connection

Step-by-step guide

Check your internet connection

On iOS devices

  1. Settings check:

    • Open the Settings app on your iPhone.

    • Scroll down and tap on Wi-Fi or Mobile depending on your connection type.

    • Check if the Wi-Fi or Mobile data switch is turned on and connected to a network.

  2. Control center check:

    • Swipe down from the top-right corner of the screen to open Control Center.

    • Look for the Wi-Fi, Mobile, or Airplane Mode icon.

    • If Wi-Fi or Cellular is enabled, and there are no exclamation marks or warning signs, you likely have an active internet connection.

  3. Browser check:

    • Open Safari or any other browser on your iPhone.

    • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.

On Android devices

  1. Quick settings check:

    • Swipe down from the top of the screen to open Quick Settings.

    • Look for the Wi-Fi, Mobile Data, or Airplane Mode icon.

    • If Wi-Fi or Mobile Data is enabled, and there are no warning signs, you likely have an active internet connection.

  2. Settings check:

    • Open the Settings app on your Android device.

    • Tap on Connections or Network & internet.

    • Check if Wi-Fi or Mobile Data is toggled on and connected to a network.

  3. Browser check:

    • Open Google Chrome or any other browser on your Android device.

    • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.

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Last updated 21 days ago

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