# Troubleshooting

### Troubleshooting tips

For some issues you may encounter on the 8seats mobile app, there are a few quick things you can try to help resolve the problem you may be experiencing.

We suggest trying these **4 solutions, in this order**, until one of them helps to resolve the issue:

1. *First, check your internet connection.* 

Here's how: [Check internet connection](https://support.8seats.com/troubleshooting/how-to-check-your-internet-connection)

2. *Next, restart the 8seats app.* 

Here's how: [Restart the 8seats app](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/solution-2-restart-the-8seats-app)

3. *Next, sign out, then sign back in to your account.* 

Here's how: [Sign out and back into your account](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/solution-3-sign-out-and-back-into-your-account)

4. *Finally, try re-installing the 8seats app.* 

Here's how: [Reinstall the 8seats app](https://support.8seats.com/troubleshooting/how-to-reinstall-the-8seats-app)

### Did you face a specific issue? We're here to help.

👉  *Did your app crash?*  

Check out the solution here: [ Did your app crash?](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/issue-the-app-crashed)

👉 Did the app sign you out unexpectedly? 

Check out the solution here: [Did the app sign you out unexpectedly?](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/issue-i-got-signed-out-of-the-app-unexpectedly)

### Need further support?

If you need further support from one of our team members you can always contact us. We're happy to help!

🤝 [Request Support](https://q2aas.share-ap1.hsforms.com/2JW-0IzD6R9y4WHBMJfwWKA)