# Troubleshooting

### Troubleshooting tips

For some issues you may encounter on the 8seats mobile app, there are a few quick things you can try to help resolve the problem you may be experiencing.

We suggest trying these **4 solutions, in this order**, until one of them helps to resolve the issue:

1. *First, check your internet connection.* 

Here's how: [Check internet connection](/troubleshooting/how-to-check-your-internet-connection.md)

2. *Next, restart the 8seats app.* 

Here's how: [Restart the 8seats app](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/solution-2-restart-the-8seats-app)

3. *Next, sign out, then sign back in to your account.* 

Here's how: [Sign out and back into your account](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/solution-3-sign-out-and-back-into-your-account)

4. *Finally, try re-installing the 8seats app.* 

Here's how: [Reinstall the 8seats app](https://support.8seats.com/troubleshooting/how-to-reinstall-the-8seats-app)

### Did you face a specific issue? We're here to help.

👉  *Did your app crash?*  

Check out the solution here: [ Did your app crash?](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/issue-the-app-crashed)

👉 Did the app sign you out unexpectedly? 

Check out the solution here: [Did the app sign you out unexpectedly?](https://app.gitbook.com/o/EOtt5IWHZQoqgk7Eu4SF/s/kSMdLZljqNqxCnK0AHoC/~/changes/121/troubleshooting/issue-i-got-signed-out-of-the-app-unexpectedly)

### Need further support?

If you need further support from one of our team members you can always contact us. We're happy to help!

🤝 [Request Support](https://q2aas.share-ap1.hsforms.com/2JW-0IzD6R9y4WHBMJfwWKA)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.8seats.com/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.