Troubleshooting
Having issues with the 8seats app or your account? There are a few things you can try to help resolve an issue you may be experiencing.
These include:
Checking your internet connection
Restarting the 8seats app
Signing out, then signing back into your account
Re-installing the 8seats app
If you’re having an issue that still persists, we’re here to help! Please reach out to support@8seats.com and let us know how we can assist you.
Option 1: Check your internet connection
On iOS devices
Settings check:
Open the Settings app on your iPhone.
Scroll down and tap on Wi-Fi or Mobile depending on your connection type.
Check if the Wi-Fi or Mobile data switch is turned on and connected to a network.
Control center check:
Swipe down from the top-right corner of the screen to open Control Center.
Look for the Wi-Fi, Mobile, or Airplane Mode icon.
If Wi-Fi or Cellular is enabled, and there are no exclamation marks or warning signs, you likely have an active internet connection.
Browser check:
Open Safari or any other browser on your iPhone.
Try to load a webpage. If the webpage loads successfully, you have an active internet connection.
On Android devices
Quick settings check:
Swipe down from the top of the screen to open Quick Settings.
Look for the Wi-Fi, Mobile Data, or Airplane Mode icon.
If Wi-Fi or Mobile Data is enabled, and there are no warning signs, you likely have an active internet connection.
Settings check:
Open the Settings app on your Android device.
Tap on Connections or Network & internet.
Check if Wi-Fi or Mobile Data is toggled on and connected to a network.
Browser check:
Open Google Chrome or any other browser on your Android device.
Try to load a webpage. If the webpage loads successfully, you have an active internet connection.
The current version of the 8seats app requires an active internet connection at all times. A future version will provide offline suport, allowing you to view Tables and other content, even without an internet connection.
Option 2: Restart the 8seats app
On iOS devices
Swipe up from the bottom of the screen and let go to view all open apps.
Find the 8seats app and swipe it upwards to close it.
Locate the 8seats app icon on your device and tap it to re-open the app.
On Android devices
Swipe up from the bottom of the screen and let go to view all open apps.
If you’re on Android Go with 3-button navigation, tap the ||| Recent Apps button.
Find the 8seats app and swipe it upwards to close it.
Locate the 8seats app icon on your device and tap it to re-open the app.
Option 3: Sign out, then sign back into your account
Open the menu by tapping on the Profile icon on the top left corner of any of the main screens.
Scroll to the bottom of the menu and tap “Sign out on the device”.
You will be take back to the sign in screen – now tap “I’ve been invited”.
Sign in using your mobile phone number.
Enter the one time password you receive via SMS to access your account.
Option 4: Re-install the 8seats app
On iOS devices
Long hold on the 8seats app icon on your device and tap “Remove App”.
Go to the App Store and download and install the app again.
Sign in using your mobile phone number.
Enter the one time password you receive via SMS to access your account.
On Android devices
Long hold on the 8seats app icon on your device and tap “Remove App”.
Go to the App Store and download and install the app again.
Sign in using your mobile phone number.
Enter the one time password you receive via SMS to access your account.
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