Troubleshooting

Having issues with the 8seats app or your account? There are a few things you can try to help resolve an issue you may be experiencing.

These include:

  1. Checking your internet connection

  2. Restarting the 8seats app

  3. Signing out, then signing back into your account

  4. Re-installing the 8seats app

If you’re having an issue that still persists, we’re here to help! Please reach out to support@8seats.com and let us know how we can assist you.

Option 1: Check your internet connection

On iOS devices

  1. Settings check:

    • Open the Settings app on your iPhone.

    • Scroll down and tap on Wi-Fi or Mobile depending on your connection type.

    • Check if the Wi-Fi or Mobile data switch is turned on and connected to a network.

  2. Control center check:

    • Swipe down from the top-right corner of the screen to open Control Center.

    • Look for the Wi-Fi, Mobile, or Airplane Mode icon.

    • If Wi-Fi or Cellular is enabled, and there are no exclamation marks or warning signs, you likely have an active internet connection.

  3. Browser check:

    • Open Safari or any other browser on your iPhone.

    • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.

On Android devices

  1. Quick settings check:

    • Swipe down from the top of the screen to open Quick Settings.

    • Look for the Wi-Fi, Mobile Data, or Airplane Mode icon.

    • If Wi-Fi or Mobile Data is enabled, and there are no warning signs, you likely have an active internet connection.

  2. Settings check:

    • Open the Settings app on your Android device.

    • Tap on Connections or Network & internet.

    • Check if Wi-Fi or Mobile Data is toggled on and connected to a network.

  3. Browser check:

    • Open Google Chrome or any other browser on your Android device.

    • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.

The current version of the 8seats app requires an active internet connection at all times. A future version will provide offline suport, allowing you to view Tables and other content, even without an internet connection.

Option 2: Restart the 8seats app

On iOS devices

  • Swipe up from the bottom of the screen and let go to view all open apps.

  • Find the 8seats app and swipe it upwards to close it.

  • Locate the 8seats app icon on your device and tap it to re-open the app.

On Android devices

  • Swipe up from the bottom of the screen and let go to view all open apps.

  • If you’re on Android Go with 3-button navigation, tap the ||| Recent Apps button.

  • Find the 8seats app and swipe it upwards to close it.

  • Locate the 8seats app icon on your device and tap it to re-open the app.

Option 3: Sign out, then sign back into your account

  • Open the menu by tapping on the Profile icon on the top left corner of any of the main screens.

  • Scroll to the bottom of the menu and tap “Sign out on the device”.

  • You will be take back to the sign in screen – now tap “I’ve been invited”.

  • Sign in using your mobile phone number.

  • Enter the one time password you receive via SMS to access your account.

Option 4: Re-install the 8seats app

On iOS devices

  • Long hold on the 8seats app icon on your device and tap “Remove App”.

  • Go to the App Store and download and install the app again.

  • Sign in using your mobile phone number.

  • Enter the one time password you receive via SMS to access your account.

On Android devices

  • Long hold on the 8seats app icon on your device and tap “Remove App”.

  • Go to the App Store and download and install the app again.

  • Sign in using your mobile phone number.

  • Enter the one time password you receive via SMS to access your account.

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