8seats Support
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    • How to check your internet connection
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    • Did the app sign you out unexpectedly?
    • Did your app crash?
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  1. Troubleshooting

Did your app crash?

Step-by-step guide

PreviousDid the app sign you out unexpectedly?NextYour Security & Privacy

Last updated 11 days ago

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My app crashed

If the app crashed, this may be caused by a variety of possible reasons. Our team reviews app crash reports regularly to help identify and resolve issues – and we frequently release updates to the app with new improvements and the latest fixes.

What to do

  • Ensure that you have an active internet connection – follow the steps if you need.

  • If you’re using the mobile app, close the app completely and restart the app on your device.

  • If you’re using the app in your web browser, refresh your browser (usually by pressing Ctrl + R on Windows/Linux, or Command + R on Mac).

  • In some cases, you may need to sign back in to your 8seats account.

  • Please ensure that you have the latest version of the app installed.

If you need further help

If the above steps do not work, or the issue doesn’t go away, please reach out to us at and our team will help you to resolve the issue.

support@8seats.com
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