Solution 1 - Check internet connection

Check your internet connection

On iOS devices

1. Settings check:

   • Open the Settings app on your iPhone.

   • Scroll down and tap on Wi-Fi or Mobile depending on your connection type.

   • Check if the Wi-Fi or Mobile data switch is turned on and connected to a network.

2. Control center check:

   • Swipe down from the top-right corner of the screen to open Control Center.

   • Look for the Wi-Fi, Mobile, or Airplane Mode icon.

   • If Wi-Fi or Cellular is enabled, and there are no exclamation marks or warning signs, you likely have an active internet connection.

3. Browser check:

   • Open Safari or any other browser on your iPhone.

   • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.

On Android devices

1. Quick settings check:

   • Swipe down from the top of the screen to open Quick Settings.

   • Look for the Wi-Fi, Mobile Data, or Airplane Mode icon.

   • If Wi-Fi or Mobile Data is enabled, and there are no warning signs, you likely have an active internet connection.

2. Settings check:

   • Open the Settings app on your Android device.

   • Tap on Connections or Network & internet.

   • Check if Wi-Fi or Mobile Data is toggled on and connected to a network.

3. Browser check:

   • Open Google Chrome or any other browser on your Android device.

   • Try to load a webpage. If the webpage loads successfully, you have an active internet connection.